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Job Description:
Main Duties and Responsibilities
The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
Work with our operating system “Maestro” to Plan, execute and monitor import & export shipments
Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
Prep and maintain temperature controlled shipments as required.
Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries.
Confirm that every recovery is complete by matching the information against the manifest during reception process.
Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill “MAWB” consignment instructions.
Define the best possible route to dispatch the shipment to its final destination.
Condition shipments as required and update the proper milestones in Maestro.
Obtain a booking with the airline and consign the MAWB as instructed.
Enter the Route Leg for International Flights.
Send the Alert through Maestro.
Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
Use Daily Schedule Report and update Maestro with all departures from the airport
Handling of irregularities
Perform additional administrative work as deemed necessary.
Qualifications
Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
Commitment to quality and attention to detail
Strong customer focus
Team player / self-dependent / motivated to succeed
Proficient in MS Office / Excel / Word
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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