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Client Relations & Booking Specialist

Client Relations & Booking Specialist

Lilypad PhotographyCity Of Melville, WA, Australia
14 days ago
Job description

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Direct message the job poster from Lilypad Photography

I create beautiful family portraits for busy families ️. From a relaxed and fun portrait session through to the delivery of stunning artwork. ️…

At Lilypad Photography, we believe that family is everything—and that includes the furry family members too! Our small, family-run business specializes in capturing the beautiful chaos of family life, whether that means kids, pets, or the whole lot together. We know how fast life moves, and our mission is to create lasting memories through relaxed and fun portrait sessions. Our service is all about exceptional client care, making sure every family (and pet!) feels like part of our extended Lilypad family.

As a tight-knit team, every member plays an important role. With just two employees (and you, our future hire), you won’t be just another cog in the wheel—you’ll be a valued part of our small, passionate team. You’ll work closely with us to create an exceptional experience for every client, helping families preserve their cherished memories.

About the Role :

We are looking for a warm, personable, and highly organized Client Relations & Booking Specialist to join our team. Your role will be to connect with warm leads, qualify potential clients, and book in those who are the perfect fit for our relaxed and luxury photography experience. You’ll manage client communications, set expectations, and ensure every interaction is a delight. This is not a high-pressure sales role—our focus is on quality, not quotas.

This role will be based at our studio in Myaree, with the potential to work from home for part of the week once fully trained. It would be very well suited to someone wanting to re-enter the workforce after a break to have or raise children. Expected hours are around 10-15 per week, with some flexibility and room to grow. Work hours can be structured to fit during school hours if needed.

What You’ll Do :

  • Call and connect with warm leads, building genuine relationships
  • Qualify leads to ensure they align with our service and values
  • Book portrait sessions with the right clients for our style
  • Manage client communications from initial inquiry to post-session follow-up
  • Ensure client expectations are set and met with exceptional customer service
  • Provide a seamless and welcoming experience for all clients

What We’re Looking For :

  • Proven experience in phone sales, with a natural and warm approach
  • A natural people-person who LOVES speaking on the phone (if phone calls scare you, this is NOT the role for you)
  • Comfortable and confident on the phone, with a friendly and professional demeanor
  • Strong organizational skills and attention to detail
  • Ability to manage client expectations with professionalism and care
  • A love for families, kids, and dogs—because we work with them all!
  • Must align with our values of kindness, empathy, and exceptional service

    • Why Join Lilypad Photography?

  • Work in a positive, family-friendly environment
  • Be a key part of a small, supportive, family-run team
  • Set hours within our business hours, with flexibility to choose hours that suit you (great for school hours!)
  • Casual with potential for part-time role
  • Potential for some work-from-home flexibility
  • Expected hours are 10-15 per week, with room to grow
  • No sales targets or KPIs—our priority is booking the right clients, not just hitting numbers

    • How to Apply :

    If you love people (and dogs!), enjoy meaningful conversations, and want to help families create lasting memories, we’d love to hear from you!

    Only applications with a cover letter will be considered.

    Please include your availability to start the position and your hourly rate wage expectations for this role.

    Send your resume and cover letter to

    Seniority level

  • Entry level

    • Employment type

  • Part-time

    • Industries

  • Photography

    • J-18808-Ljbffr