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About AMA
The AMA Group is Australia's largest network of accident repair facilities, consisting of over 120 outlets and more than 2,200 employees across Australia and New Zealand.
About Capital S.M.A.R.T
Capital S.M.A.R.T Repairs is the industry leader for collision repair, with over 50 repair centres. It specialises in small, medium and larger repairs and is known for customer satisfaction and innovation.
About The Role
We have an exciting opportunity for an experienced and qualified Insurance Loss Adjustor to join either our AMA Group Solutions or Capital S.M.A.R.T Repairs team. This full‑time position requires timely completion of accurate and comprehensive quotes for accident repairs, ensuring vehicles are returned to their pre‑accident condition. You will work within our large network of repair facilities, reporting to the Centre Manager.
Key Responsibilities
- Providing excellent customer service to clients and work providers
- Accurately quoting vehicles in a timely manner and in accordance with average repair cost targets and insurer / company procedures
- Complete quotes as required onsite, off‑site and online
- Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
- Managing parts for repairs to ensure timely arrival and cost‑effectiveness as required
- Managing suppliers to ensure additional work is recorded and authorised in a timely manner
- Assisting with production management of the centre where required
- Ensuring vehicles are repaired to their pre‑accident condition
- Handing over completed repairs to customers
About You
Proven experience in a similar position, including estimates / quotations in the automotive smash repair industryExperience with AudaNet highly desirableIbody experience desirable but not necessaryExcellent customer service skills, building rapport with customers and work providersHighly professional and personableStrong systems experience and competent computer abilitiesExcel proficiency an advantageExcellent verbal and written communication skillsAbility to meet strict deadlinesStrong problem‑solving skills with excellent accuracy and attention to detailAbility to work effectively and collaboratively with the teamStrong commitment to working safelyHigh attention to detailReliable, punctual and hardworkingBenefits
Team environmentOngoing trainingCareer opportunitiesli>Latest tools, equipment and processesCompetitive compensation : Junior‑Mid $60‑80k; Mid‑Senior $80‑100kIf you are hardworking, motivated and seeking a career with an industry leader, please apply online. All applications will be treated in strictest confidence.
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