Help Desk (Level 1 & 2)

Brisbane

• Salary

AU$35 - AU$45 per hour

• Job Type

Full Time

BBBH97524_1673827558

• Contact

Samantha Nielson

• Posted

about 7 hours ago

Talent International is searching for a

• Technology Officer (Level 1 & 2 Support)
• for our client based in Brisbane CBD for a 3 month contract role + 3 month extension (+additional).
• Key duties
• Provide level 1 & level 2 support (Help desk and desktop support) to client base
• Monitor and process routine incoming help desk requests
• Ensuring all requests are managed professionally, timeframes are met, and follow-up actions are executed
• Troubleshoot technical issues and perform remediation
• Work with third level teams to either escalate incidents or obtain technical information
• Review and update documentation such as knowledge base and asset register.
• Progress IT requests such as hardware imaging and software installs
• Provide level 1 and level 2 support to IT initiatives being progressed by the department
• Participate in team meetings
• Skills and competencies
• Mandatory skills and Experience_
• Minimum of 3 years experience in a similar role.
• In depth knowledge of Windows operating systems
• Experience supporting an enterprise environment
• Knowledge of Microsoft Office 365
• Knowledge of desktop devices, including PC's, laptops, tablets and smart phones
• Experience with installation / troubleshooting of software and hardware faults
• Strong analytical and problem-solving skills to be able to diagnose, technical and hardware issues
• Excellent customer service skills and phone etiquette
• An understanding of ITIL processes (incident, change, and problem management)
• Experience managing Active Directory objects
• Experience working in an ITSM platform such as ServiceNow
• Highly desirable skills and experience : _

Any knowledge or experience of the below products would be considered an advantage.

• Microsoft System Centre Configuration Manager (SCCM)
• Virtual Desktops
• SharePoint
• Mobile Device Management (MDM) tools
• Scripting\automation i.e. PowerShell
• Desirable certifications include : _

Any relevant IT certification would be considered highly desirable.

• How to Apply