Customer Service Coordinator / Order Processing (ERP/3PL) (m/f/d) – Remote (NSW)

Join a global leader in infection control

We are a medium-sized and 100% owner-managed family business in the heart of Berlin Germany with around 500 employees, in which the values ​​FAMILY COOPERATION, QUALITY and INNOVATION are very important.

We are a market leader in cleaning, disinfection and sterilization. Hospitals, medical practices and dental practices worldwide rely on our innovative and high-quality solutions.

Join us in strengthening MELAG's presence in Australia and become part of our global MELAG team!

About the role:

MELAG Australia is looking for a reliable, customer-focused Order Fulfilment & Customer Operations Coordinator to manage day-to-day order processing for our Australian dealer partners. You will coordinate order intake, stock availability and outbound shipments closely with our Australian 3PL partner and the MELAG headquarters in Berlin.

This is a 100% remote role. Candidates must be based in New South Wales (NSW).

Key responsibilities:

• Receive and process purchase orders from specialist dealer partners across Australia.
• Enter, manage and track orders in our ERP system.
• Coordinate stock availability, replenishment and deliveries with our Australian 3PL provider.
• Liaise with MELAG HQ (Berlin) on supply planning, backorders, inbound shipments and product availability.
• Ensure accurate master data (customers, pricing, shipping details) and maintain clean order documentation.
• Provide friendly, responsive customer communication (email/phone) and resolve order/delivery issues.
• Support periodic reporting (order status, backorders, stock levels) and continuous process improvement.

About you:

• Experience in order processing / customer operations / supply chain coordination (B2B preferred).
• Confident working with ERP systems; ideally Microsoft Dynamics NAV / Business Central.
• Strong attention to detail and a structured, reliable way of working.
• Excellent communication skills and a customer-first mindset.
• Comfortable coordinating across time zones and with external partners (3PL, dealers).
• Based in New South Wales, with a stable home-office setup.

What we offer:

• Join a highly qualified, motivated, and internationally connected team.
• A company with a strong brand, high-quality standards and innovative medical solutions.
• 100% remote work (NSW-based)
• Modern tools, structured onboarding and direct impact on customer satisfaction
• A high degree of autonomy: independent, goal-driven work with room for your ideas.
• Ongoing training and professional development, plus modern tools to help you succeed.
• Strong support from our headquarters in Berlin.

Salary: Competitive, based on experience (ERP/Dynamics experience highly regarded). Please include your salary expectations in your application.

Contact:

How to apply

Please apply via this job ad with:

• Your CV
• A short cover letter outlining your ERP experience (Dynamics NAV/Business Central if applicable) and your availability.

Marc Hedler (Head of Sales – Export & International Business Development)

We look forward to receiving your online application!

MELAG Australia Pty Ltd

Subsidiary of MELAG Medizintechnik GmbH & Co. KG in Germany