Customer Service Officer

The Opportunity

Based from our Coomera office, the Customer Service Officer role is responsible for providing high quality customer service and first point of contact for Youth participants and a range of other stakeholders in the delivery of the Transition to Work (TtW) Deed.

The purpose of this role is to be the first point of contact for a dedicated MEGT TtW site for face to face, phone, email, and online enquiries, as well as to support the Site Lead and TtW team, in the delivery of the TtW Deed and in the administration and general day to day running of the site.

About you

You will be customer service focused with an interest in employment services, along with :

• Excellent oral and written communication skills including accurate spelling and grammar
• Experience in an environment with significant phone traffic
• High level of digital literacy
• Demonstrated problem solving skills and ability to identify escalation points
• Skilled in the accurate and efficient administration
• Able to proactively provide prompt, efficient and quality customer experiences and communications in a courteous, professional and empathetic manner
• An understanding or interest in issues and barriers facing youth participants
• Knowledge of, or the ability to understand and interpret, the TtW Deed requirements.
• Ability to prioritise and manage time
• Ability to engage, build rapport with and support customers of diverse demographic and social backgrounds

This is a full time permanent position.

The successful applicant will be required to undertake pre-employment checks which may include a National Police Check, State / Territory Working with Children Check, two reference checks, verify your right to work in Australia and confirmation of qualifications.