Night Manager I

Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services front desk housekeeping or related professional area.

2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the guest services front desk housekeeping or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

Monitors and ensures compliance with all Guidelines to Operations.

Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

Ensures employees are working in a safe environment.

Manages all periodend inventories.

Supporting Profitability and Revenue Goals

Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

Monitors that the supervisor is researching / processing all chargebacks and rebates on a timely basis.

Administers plans and actions to keep chargebacks and rebates to a minimum.

Ensures all employees are adhering to proper cash handling procedures and monitors overage / shortages.

Manages employee hours.

Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

Promotes participation in property safetyrelated programs.

Monitors employee attendance and records absences / tardiness.

Promotes teamwork and employee morale.

Keeps employees informed regarding new operational procedures standards or programs.

Assists supervisors in handling employee performance issues (e.g. performance reviews counseling and recommendations).

Ensures all employees have complete knowledge of emergency procedures.

Encourages employee relations through gifts parties outings.

Creates incentives that will promote better service and profit for the property.

Assists operations manager in processing employee payroll weekly.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Inventory Control,Hospitality Experience,Dayforce,Lean Six Sigma,Management Experience,Facilities Management,Warehouse Experience,Supervising Experience,Restaurant Management,Commercial Cleaning

Employment Type : Full-Time

Experience : years

Vacancy : 1