Customer Service Coordinator

Join to apply for the Customer Service Coordinator role at Greystar (International)

Looking for an exciting, hands‑on start to your career in the property industry? At Greystar, our onsite teams are at the heart of creating exceptional living experiences. Whether you’re passionate about resident life, property management, facilities, or community engagement, you’ll play a key role in shaping vibrant communities and delivering outstanding service.

About the role

At Accolade by Greystar, we’re proud to offer a home away from home for our residents. We’re looking for enthusiastic team members who are passionate about fostering a safe, supportive, and engaging environment for our student community.

Our Resident Services Coordinators are the friendly faces who bring our communities to life and make everyone feel at home. Based at our Canberra student accommodation, you’ll help create a vibrant and connected living experience by planning and delivering events, services, and initiatives that enrich student life.

Responsibilities

• Be the welcoming face of the community, greeting residents, guests, and visitors with warmth and professionalism.
• Handle enquiries and service requests efficiently; in person, over the phone, and online.
• Support daily operations, including deliveries, maintenance coordination, and keeping shared spaces looking their best.
• Help plan and deliver resident events and engagement activities that foster community connection.
• Work collaboratively with the team to resolve resident concerns promptly and maintain an exceptional living experience.

About you

You’re a people person who loves creating great experiences and helping others feel welcome. With experience in hospitality, retail, or another customer‑focused role, you know how to bring positivity, professionalism, and energy to every interaction.

You’re organised, a great communicator, and thrive in a fast‑paced, varied environment. You’re adaptable, eager to learn, and ready to build a career where you can develop new skills and take on more responsibility.

Requirements

About Greystar

Greystar is a global leader in property management, development, and investment services. With offices throughout the USA, Europe, South America, and Asia Pacific, Greystar operates over $315 billion of real estate across 250 markets globally and more than $78 billion of assets under management within its institutional investments platform.

Greystar is rapidly expanding its footprint into the Australian market. With a strong pipeline of future property releases, including an industrial portfolio and recently expanding into the student accommodation sector with the acquisition of 7 student living buildings, this is an amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds, identities, and abilities. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If this role excites you but you don’t meet every listed requirement, we still encourage you to apply – we are interested in potential as well as experience!

To find out more about us and working at Greystar, click here : https : / / www.greystar.com /

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