Digital Product Manager

Overview

At HCF, we’re reimagining our digital experience to deliver on our Uncommon Care promise to members, employees, and partners. Leveraging our world-class technology platforms, we’re building a truly member-first digital offering that sets us apart.

As a Digital Product Manager (Service), you’ll play a key role in bringing this vision to life. Reporting to the Digital Product Lead, you’ll work within a dedicated squad to help deliver HCF’s digital strategy. You’ll collaborate with business and technology teams to shape and manage the product roadmap, driving continuous discovery and delivery to create seamless, impactful member experiences.

Join us in shaping the future of digital health.

Digital Product Manager

Responsibilities

• End-to-end responsibility for your squad’s definition, design, execution, and outcomes.
• Work and collaborate with cross-functional teams to define the digital service roadmap and experience to ensure business and member outcomes, and alignment to HCF’s broader strategic objectives.
• Manage product development lifecycle from discovery, ideation and concepts to launch, managing continuous improvement and growth in-line with strategic objectives and priorities.
• Set and track key performance metrics, using analytics, research, and competitor analysis to inform decisions.
• Eliminate obstacles so teams can deliver value continuously.
• Develop deep customer and member insights to develop meaningful and market leading digital experiences
• Prioritise the product roadmap and backlog by balancing needs of our customers and members with business outcomes by clearly communicating rationale behind your decisions.

Qualifications

Benefits and Culture

Hybrid working model for balance and flexibility. >

Permanent role with opportunities for long-term career development.

Perks : 50% subsidy on HCF hospital and / or extras cover; 18 weeks of parental leave for all new parents; mental health and wellbeing programs including workshops, fitness classes, flu vaccinations, skin checks and more; discounts on HCF’s products (life, pet and travel Insurance) and at Fitness First gyms and on eyecare products.

About the role type : Permanent contract role with potential for long-term career development.

Employment details

EEO and inclusion statements are applicable as part of our employment practices.

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