Compensation Advocate - Toowoomba

Compensation Advocate - Toowoomba

The Compensation Advocate provides advice and assistance directly to our members, their families and the wider community in relation to a wide range of claims and appeals matters to the Departments of Veterans Affairs.

• Preparation & Submission of Claims to the DVA
• Maintain regular contact with the individuals who have made the claims
• Write case notes and file notes of interviews with veterans and their families, including documenting actions to be taken and referrals to other agencies under supervision
• Maintain the client database (CRM) to ensure timely and accurate data within confidentiality protocols
• Monitor the progress of claims and appeals that have been lodged on
• Maintain reference documentation relevant to the position and share information with colleagues within privacy rules
• Escalate issues if needed to the Manager to ensure the best service is provided to veterans and their families
• Assess outcomes under supervision and understand whether the client should accept of appeal determinations

Experience :