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Wholesale Travel Team Leader

Wholesale Travel Team Leader

Travel Trade RecruitmentWest Melbourne, Victoria, Australia
30+ days ago
Salary
A$80,000.00 yearly
Job description

This role focuses on the management of a Wholesale Reservations Team, ensuring the development and success of your team from onboarding to meeting their goals. It involves :

  • Onboarding & Training : Leading the initial and ongoing training of team members to ensure they're well-prepared and continuously improving.
  • Goal Achievement : Guiding the team to meet both individual and collective performance targets.
  • Providing Support : Recognizing when team members need extra assistance and offering the necessary support or additional training.
  • Issue Resolution : Efficiently resolving booking issues and customer queries to maintain high service standards.
  • Reservation Management : Stepping in to handle reservations when the team requires additional help or in high-demand situations.

The company provides a competitive salary package starting at $80K , along with a performance-based bonus structure, and Super that will reward your high achievement. You will also enjoy :

  • Continuous product training to keep your knowledge up to date and sharpen your skills.
  • Exciting career development opportunities , helping you grow within the company.
  • The chance to participate in familiarization trips , which will enhance your understanding of travel destinations and products.
  • A supportive work environment , where collaboration with an experienced management team is encouraged.
  • Convenient office location in the CBD , ensuring easy access to a vibrant business district.

    • The ideal candidate for this role should possess the following qualifications :

  • Experience managing a travel team is highly desirable, but assistant managers ready for a step up will also be considered.
  • Call Centre experience is essential, with a proven track record of meeting KPIs and managing high call volumes.
  • Strong coaching and mentoring skills to effectively support and develop team members.
  • Customer service expertise , ensuring that both client and team needs are met at a high standard.
  • Flexibility to work on a rotating weekend roster , adapting to the demands of a dynamic travel environment.

    • This role requires leadership, problem-solving, and the ability to act as a support system for your team to ensure smooth operations.

    Combined with the financial incentives, growth opportunities, and a collaborative atmosphere, makes this role a dynamic and enriching career path.

    How to Apply :

    If you are looking for your next step up in the Wholesale arena and you possess the skills required for this role, I would love to hear from you! Please submit your CV to [email protected] or call 07 3123 6107

    context" : "http : / / schema.org","@type" : "JobPosting","url" : "https : / / www.traveltradejobs.com.au / job / wholesale-travel-team-leader-in-brisbane-queensland-jid-31946","title" : "Wholesale Travel Team Leader ","description" : "

    This role focuses on the management of a Wholesale Reservations Team, ensuring the development and success of your team from onboarding to meeting their goals. It involves :

  • Onboarding & Training : Leading the initial and ongoing training of team members to ensure they're well-prepared and continuously improving.
  • Goal Achievement : Guiding the team to meet both individual and collective performance targets.
  • Providing Support : Recognizing when team members need extra assistance and offering the necessary support or additional training.
  • Issue Resolution : Efficiently resolving booking issues and customer queries to maintain high service standards.
  • Reservation Management : Stepping in to handle reservations when the team requires additional help or in high-demand situations.

    • The company provides a competitive salary package starting at $80K , along with a performance-based bonus structure, and Super that will reward your high achievement. You will also enjoy :

  • Continuous product training to keep your knowledge up to date and sharpen your skills.
  • Exciting career development opportunities , helping you grow within the company.
  • The chance to participate in familiarization trips , which will enhance your understanding of travel destinations and products.
  • A supportive work environment , where collaboration with an experienced management team is encouraged.
  • Convenient office location in the CBD , ensuring easy access to a vibrant business district.

    • The ideal candidate for this role should possess the following qualifications :

  • Experience managing a travel team is highly desirable, but assistant managers ready for a step up will also be considered.
  • Call Centre experience is essential, with a proven track record of meeting KPIs and managing high call volumes.
  • Strong coaching and mentoring skills to effectively support and develop team members.
  • Customer service expertise , ensuring that both client and team needs are met at a high standard.
  • Flexibility to work on a rotating weekend roster , adapting to the demands of a dynamic travel environment.

    • This role requires leadership, problem-solving, and the ability to act as a support system for your team to ensure smooth operations.

    Combined with the financial incentives, growth opportunities, and a collaborative atmosphere, makes this role a dynamic and enriching career path.

    How to Apply :

    If you are looking for your next step up in the Wholesale arena and you possess the skills required for this role, I would love to hear from you! Please submit your CV to [email protected] or call 07 3123 6107

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