Senior End User Support Specialist

THE COMPANY :

This ASX-listed Financial Services firm employs 200+ staff and operates in the Asset Management space.

They are fast-paced business in a high growth phase, making this is a unique opportunity to step into a close-knit IT team and undertake a broad yet evolving role with a clear career path.

The business has taken a Microsoft cloud-first approach - fully hosted in Azure & M365.

THE ROLE :

You will be the main point of contact acting as the conduit between the business and external IT vendors to ensure effective IT Service Delivery.

It's a customer-service focused role where you will be required to translate complex IT concepts into easy-to-understand language, and vice versa.

Responsibilities :

• Management of the external IT MSP to resolve end-user IT issues and implement new IT solutions.
• Be the main onsite IT point of contact for both internal staff and the IT MSP.
• Work with the IT MSP to ensure hardware, software, and systems settings are correctly configured in line business requirements,
• Manage the Service & Applications Register - incl updating renewals, security controls, certificates, contract terms etc.
• Cloud Application Product Owner - take ownership of user access, licensing, application monitoring, issues resolution, sanctioned / unsanctioned applications, vendor management etc.
• User onboarding / offboarding responsibilities.
• Maintain user permissions and account access.
• Maintain patching schedules and ensure latest releases / upgrades are implemented via the IT MSP.
• Staff training including creation of user guides.
• Overflow End User Support as required.
• Assist in IT project delivery.
• This is a full time in-office role.

REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES

Suitable for someone from an IT Service Delivery / IT Support background supporting internal users inside corporate professional environments.

Ideal for an end-user centric IT professional who excels in fast-paced environments and enjoys taking ownership and forging relationships with others to enable business objectives through technology and customer support.

The following is required :

This is an onsite full-time permanent role located in the Sydney CBD and is $100,000 - $115,000 + super + bonus potential.