Senior Account Manager

Company Description

Symbio is a software company changing the way the world communicates.

Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.

Symbio is part of the Aussie Broadband Group - a fast-growing telecommunications services provider. Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Job Description

We are seeking a Melbourne based Senior Account Manager to lead one of our most strategic wholesale telecommunications accounts. This is a senior, high-impact role for a commercially astute relationship leader who thrives at the intersection of wholesale network services, complex service delivery, and executive stakeholder management.

This role goes beyond traditional account management. You will be a trusted partner to senior customer executives and a credible internal leader, able to orchestrate outcomes across network, operations, product, finance, and external network partner teams.

This Senior Account Manager is more than an account owner—they are a strategic driver and growth enabler, ensuring the organisation remains a trusted, commercially strong, and strategically aligned partner within a complex, regulated wholesale network.

Key responsibilities:

• Own and grow a large, high-value strategic wholesale account, focusing on long-term partnership rather than transactional sales
• Develop and execute a multi-year account roadmap aligned to customer growth, margin, and customer experience strategies
• Lead executive governance forums and manage C-level stakeholder relationships
• Navigate wholesale pricing, volume economics, margin pressure, and complex contract structures
• Anticipate and manage risks arising from network change programs, capacity constraints, and regulatory shifts
• Lead complex escalations across provisioning, assurance, service classes, and network constraints
• Align sales, service delivery, product, finance, and operations through influence rather than authority

Qualifications

• 5–8+ years’ proven experience in account management, customer success, or B2B relationship management.
• Strong commercial acumen with a track record of identifying and closing revenue opportunities.
• Exceptional analytical and numerical skills to drive informed business decisions.
• Outstanding communication, negotiation, and presentation skills, able to simplify complex solutions for clients.
• Experienced in managing strategic accounts and projects in fast-paced, high-growth environments.
• Proactive problem-solver with a customer-first approach.
• Skilled in leveraging CRM tools such as Salesforce, HubSpot, or Dynamics to optimize account performance.

Desirable:

• Experience in the relevant industry, such as telecommunications, voice, or data services.
• Familiarity with customer engagement frameworks or methodologies, including QBRs and customer lifecycle management.
• Background in technical or operational environments supporting complex customer solutions.

Additional Information

Life at Symbio

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.

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