Retail Supervisor
Qualifications & experience
●Certificate III in Business or higher degree
Tasks & responsibilities
●Greet and serve customers as the highest priority, ensuring a consistently positive customer experience.
●Supervise, coordinate, and support the daily activities of the sales team, ensuring adherence to store procedures and standards.
●Provide information, advice, and assistance to customers, and deliver training and coaching to staff to enhance their sales performance and customer service skills.
●Manage and fulfil customer orders and requests, including preparing quotes and processing purchase orders.
●Oversee the receiving, preparation, and display of goods within the store and external display areas.
●Develop comprehensive product knowledge across all stock categories.
●Coordinate visual merchandising, including window displays, store layout, and product presentation.
●Supervise or perform pre-packing, packing, weighing, assembling, pricing, and preparation of goods for sale.
●Ensure correct product presentation, including shelf filling, replenishment, and other display methods.
●Process customer payments by all accepted methods.
●Record sales and credits using POS software.
●Supervise the receiving, unpacking, invoice checking, and allocation of stock, ensuring accuracy and proper handling.
●Oversee the wrapping, packing, and dispatch of goods.
●Implement and monitor loss prevention practices to protect company assets.
●Maintain store cleanliness and ensure a neat, organised environment.
●Participate in and supervise stocktaking activities.
●Carry out basic clerical tasks, including handling telephone calls, emails, and document filing using established systems.
●Provide supervision and training to junior staff and Level 1/2 retail assistants.
●Respond to and process customer enquiries, quotes, and orders in a timely, professional, and respectful manner.
●Perform store opening and closing procedures, including security tasks and cash handling security.
●Work collaboratively with all staff, fostering a positive and cooperative team environment.
●Demonstrate initiative by completing tasks as they arise, without waiting for direction.
●Act at all times in the best interests of the business.
●Exercise discretion and take responsibility for one’s own work, consistent with the level of autonomy required for the role
Our ideal candidate will be self-motivated, a team player and willing to provide support in all facets of the role.
About us
Totally Workwear Mount Isa is a leading retailer of high-quality workwear and protective equipment. With a focus on providing exceptional customer service and top-of-the-line products, we have established ourselves as a trusted brand in the Isa. We are a family owned and operated business.
Apply now and become a valued member of the Totally Workwear Mount Isa!