Wealth Management - Client Services Team Manager

Sydney
Wealth Management
Contract or Temporary

A Tier 1 global, full service wealth management firm is seeking an experienced candidate to manage and lead a team of 3 staff covering client off-boarding, deceased estate processing, and asset transfers. The role includes international and CHESS sponsorship functions and provides front office adviser support and risk support to the business in their Sydney office.

As the Manager of the Client Service Team within Wealth Management, you will play a pivotal role in driving the team’s performance against strategic objectives. You will lead a group responsible for client off-boarding, deceased estate processing, and asset transfers—including international and CHESS sponsorship functions. Your leadership will ensure operational excellence, data integrity, and compliance, while fostering a culture of proactive problem-solving and continuous improvement.

Seeking candidates with 6 + years’ experience in a similar role within Stockbroking / Wealth Management sector – must have equity markets/ stockbroking operations expertise combined with team management experience etc.

Key Responsibilities:

• Champion the team’s delivery of daily operational processes, ensuring all service level agreements (SLAs) and strategic goals are consistently met.
• Lead the team in identifying, analysing, and resolving complex operational challenges, driving innovative solutions that align with business strategy.
• Inspire and develop team members through strong people leadership, coaching, and mentoring to build capability and engagement.
• Set clear expectations and provide direction to ensure the team’s activities support broader organisational objectives.
• Collaborate across departments to execute client account updates and operational tasks with precision and timeliness.
• Maintain high standards of process quality and accuracy, including oversight of client migration and position transfers (e.g., CHESS sponsorship).
• Proactively manage risk, ensuring timely escalation and robust controls are in place.

Qualifications/Experience Required:

• Minimum of 6 years’ experience in a similar role within Stockbroking / Wealth Management sector – must have prior equity markets/ stockbroking operations expertise experience, combined with some risk, KYC, Admin support and team leading / management experience etc.
• RG146 accreditation or equivalent

System Experience

• Familiarity with broking platforms (domestic and international) and portfolio management platforms (e.g., Praemium) is preferable