Tweed Heads, NSW
We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities. You will be looking to develop a high Performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.
ABOUT THE ROLE:
Lead & support a service focused team , overseeing all aspects of the day to day operation, so it runs like clockwork
Develop the team by implementing effective inductions, on-going training, delegation and feedback
Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
Effectively manage guest feedback and handle complaints
Manage a 7 day operation with varied rosters covering day/night/weekend shifts including public holidays
ABOUT YOU:
Experience in a similar role
AQF Diploma in Hospitality Management or higher with at least 12 months experience, with a minimum 3 years of overall hospitality experience
Exposure Hotel leadership/management is essential
Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
Team player, great personality and a passion for delivering the best service possible with a
boutique vibe
Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
Get a kick out of hitting revenue targets and firing up your team to stay alert to selling
opportunity
This is a fulltime position with a salary on experience + superannuation.
Hotel Manager • Tweed Heads, NSW, AU
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