Customer Relationship Manager – Call Centre (Commercial)

Join ARMA, part of the Credit Clear Group, a fast-growing ASX-listed technology disruptor transforming debt recovery. Based in the same complex as The Grounds, Alexandria, we specialise in commercial, consumer, and insurance collections — with a strong focus on respectful, customer-first engagement.

About the Role

This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.

What You’ll Do

• Negotiate payments to achieve positive financial outcomes for all parties

• Problem solve and objection handling to achieve account resolution.

• Ensure compliance with industry regulations and guidelines

• Support customers, including those experiencing financial hardship

• Resolving customer queries in a timely manner and actioning accordingly.

What You’ll Bring

• Strong communication, empathy, and negotiation skills

• High attention to detail, time management, and resilience

• Ability to thrive in a high-volume call centre setting

Why ARMA?

Work in a beautiful, modern office with premium breakout spaces including a cafeteria, pool table, onsite gym, PlayStation, and Zen rooms — all designed to support your wellbeing and work-life balance. Plus:

• Comprehensive training and leadership development programs

• Generous bonuses and staff incentive schemes

• Fun quarterly team outings and regular events

• EAP access and a truly inclusive, people-first culture

• Growth opportunities in a fast-growing organisation

Hours: Monday–Friday, 8:30am–5:00pm

Ready to take your career to the next level in a dynamic, supportive environment? Apply now with your CV and cover letter.