AO3 Business Support Officer

• AO3 Business Support Officer– Work Order Management Team
• Construction & Maintenance Division
• Hourly Rate: $51.12 per hour + superannuation
• QLD Government opportunity
• Initial contract from 21/09/2026 – 16/11/2026 + likely ongoing contract

About the Role
An exciting opportunity is available for an experienced Business Support Officer to join a busy Work Order Management team. This role plays a critical part in ensuring work orders progress efficiently from initiation through to completion, supporting accurate billing, timely service delivery and strong operational outcomes.

Working within a fast-paced environment, you will investigate and resolve work order exceptions, liaise with suppliers and internal stakeholders, manage financial adjustments and maintain accurate operational records.

Key responsibilities include:

• Investigate and resolve work order and work request exceptions.
• Monitor outstanding work orders and proactively drive progression and completion.
• Liaise with suppliers regarding job status, delays, outstanding documentation, and invoice submissions.
• Process journals, credits, account reconciliations and financial adjustments as required.
• Create and maintain job cards to support field operations.
• Review, update, and close work orders in line with billing and business requirements.
• Identify discrepancies impacting service delivery and escalate issues when necessary.
• Maintain accurate and up-to-date records across multiple business systems.
• Support operational teams through effective administration and stakeholder engagement.

About You
This position is ideal for candidates with strong administration, work order management, invoicing, and problem-solving experience.
To be successful in this role, you will demonstrate:

• Previous experience in administration, work order management, operational support, or a similar environment.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and exceptions.
• High attention to detail, particularly when working with financial information, billing, invoices, and work orders.
• Strong communication skills with the ability to engage effectively with suppliers and internal stakeholders.
• Intermediate Microsoft Office skills, particularly in Excel and Outlook.
• Basic financial administration experience, including journals, credits, invoicing, or reconciliations is highly desirable.

What's on Offer?

• AO3 government contract opportunity.
• Convenient Cannon Hill location – work close to home, street parking available.
• Supportive and collaborative team environment.
• Opportunity to develop valuable government administration experience.
• Fast-paced role with a strong operational focus.
• Dedicated recruitment consultant, EAP, and access to corporate discounts!

Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1678850
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At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1678850
Profession:GovernmentGovernment

Company: empire group
Date posted: 7th Sep, 2026