Admin and Customer Service Officer

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Toll Group is looking for an experienced Admin and Customer Service Officer in Edinburgh, SA locations.

ACCOUNTABILITIES

• Support daily administration and reporting requirements for warehouse and distribution operations in accordance with the DWDSS contract

• Maintain and manage documentation, records, and data entry in relevant systems to ensure data accuracy and compliance

• Respond to customer and Defence stakeholder queries, providing timely, accurate, and professional communication

• Escalate issues or service disruptions to the appropriate operational or managerial contact

• Support the preparation of reports, correspondence, meeting minutes, and operational documentation as required

• Collaborate with operational teams to maintain transparency, responsiveness, and high service quality standards

• Assist with onboarding and compliance documentation for Contractor personnel as needed

PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY

• Coordinate and deliver day-to-day administrative and customer service support to operational teams

• Maintain accurate records, forms, registers, and databases in line with contract and audit requirements

• Provide frontline customer service support for inbound enquiries, complaints, and order tracking requests

• Generate standard reports and assist in preparation of formal documentation (e.g. meeting packs, activity trackers, KPI reporting inputs)

• Follow defined procedures for document control, data entry, and query management, escalating where necessary

• Support team meetings and project work through agenda preparation, minutes, and action tracking

• Contribute to a positive and collaborative workplace culture, providing assistance to peers and leadership where required

PRE-REQUISITES:

To succeed in this role, it is expected that you will have:

Knowledge/Experience

• Minimum 3 years’ experience in an administrative, customer service, or logistics support role

• Experience working in a logistics, warehousing or Defence-related environment (preferred)

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and ability to work with ERP/WMS platforms

• Strong written and verbal communication skills

• Well-organised and able to prioritise tasks in a fast-paced operational environment

• Ability to maintain confidentiality, accuracy, and professionalism in all interactions

• Must be an Australian Citizen and eligible for (and maintain) an AGSVA Security Clearance

Technical/Professional Skills required

• Strong attention to detail and time management skills

• Customer service orientation with the ability to handle enquiries effectively and diplomatically

• Basic understanding of warehousing/distribution functions and administrative workflows

• Ability to work both independently and as part of a team

Qualifications – Education and/or professional

• Certificate III or IV in Business Administration, Logistics, or related field (preferred)

• Training in customer service or data entry (desirable)

• Exposure to Defence systems or processes (beneficial but not required)

Apply today for a confidential chat.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.