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Practice Manager
Practice ManagerA E Soliman & Associates • City of Kingston, VIC, Australia
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Practice Manager

Practice Manager

A E Soliman & Associates • City of Kingston, VIC, Australia
13 days ago
Job description

At A E Soliman & Associates, we are building a modern, advisory-focused accounting firm that delivers more than compliance, we deliver clarity, strategy, and long-term value to our clients.

As we continue to grow, we are investing in better systems, stronger processes, and a high-performing team. We are now seeking an exceptional Practice Manager to take ownership of operations and help drive the firm to the next level.

About the Role

This is a senior operational role working directly with the team.

You will be responsible for ensuring the firm runs efficiently day-to-day, while also improving systems, managing workflows, and enhancing the overall client experience.

This role combines operations, client management, and front-desk coordination, making it ideal for someone who is highly organised, proactive, and takes ownership.

Key Responsibilities

Operations & Workflow Management

  • Oversee and streamline daily operations of the practice
  • Manage workflow, job allocation, and deadlines using Xero Practice Manager (XPM)
  • Coordinate tasks across local and offshore team members
  • Ensure jobs are delivered efficiently and on time

Client Experience & Front Desk

  • Act as the first point of contact for clients — both in person and over the phone
  • Answer incoming calls and manage appointment scheduling
  • Maintain a professional and welcoming front-desk presence
  • Manage client communications, follow-ups, and updates

Systems & Process Improvement

  • Identify inefficiencies and implement process improvements
  • Maintain and optimise systems including XPM, Ignition, NowInfinity and Content Snare
  • Assist in building structured workflows and internal procedures

Administration & Compliance

  • Prepare and send proposals using Ignition
  • Manage ID verification via Annature
  • Assist with ASIC compliance including company, trust, and SMSF registrations via NowInfinity
  • Prepare annual company statements and minutes

Executive & Team Support

  • Manage and prioritise the Director’s inbox and communications
  • Support scheduling, meetings, and internal coordination
  • Help foster accountability and structure across the team

Marketing & External Coordination

  • Liaise with web developers and branding agencies
  • Assist in maintaining and improving the firm’s online presence

About You

You are structured, proactive, and take pride in running an organised and efficient operation.

You are comfortable balancing client-facing responsibilities with internal operations, and you naturally look for ways to improve systems and processes.

You will ideally have:

  • Experience as a Practice Manager or senior administrator within an accounting firm
  • Strong understanding of accounting workflows and compliance processes
  • Experience with tools such as Xero Practice Manager, Ignition, NowInfinity, or similar
  • Excellent communication and client relationship skills
  • Strong organisational and time management abilities
  • A proactive mindset with a focus on continuous improvement

Why Join Us?

  • Be part of a growing, modern accounting firm
  • Work directly with the team and play a key role in shaping the business
  • Opportunity to build systems and drive real change
  • Collaborative environment with both local and offshore team members
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Practice Manager • City of Kingston, VIC, Australia

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