Outside School Hours Care - Operations Manager - TeamKids NSW

At TeamKids, everything we do comes back to one simple thing, to enrich children's lives. We're proud to deliver remarkable before & after school and vacation care experiences that spark joy, connection, and growth for every child who walks through our doors.

We're seeking a NSW Operations Manager to join our team. In this senior role, you'll report directly to our State Operations Manager, guiding and mentoring a team of Regional Managers while working with our Partnership Managers to deliver remarkable program quality, drive operational excellence, and lead our continued growth across NSW.

What You'll Do

• Oversee Multi-Site Operations: Lead a team of Regional Managers, each responsible for up to 15 services, ensuring seamless operations and consistent excellence across all programs.
• Drive Operational Excellence: Champion quality and accountability by maintaining high standards, managing compliance, and delivering the TeamKids promise every day.
• Develop & Empower Teams: Mentor and support your Regional Manager team, set clear expectations, and foster a culture of growth and continuous improvement.
• Manage Finances & Risks: Oversee budgets, control labour spending, and proactively manage operational risks to ensure quality service delivery and long-term sustainability.
• Engage Stakeholders: Build and maintain strong relationships with schools, internal departments, and community partners to ensure the success of every program.

Who You Are

• Experienced in OSHC: You have a strong track record managing multi-site operations in the OSHC sector and understand its unique challenges.
• A Natural Mentor: Your passion for developing teams helps others achieve their best.
• Growth-Focused: You have proven experience in scaling operations whilst maintaining high quality services.
• A Proactive Problem Solver: You tackle challenges head-on with resilience and a solution-focused mindset.
• An Effective Communicator: Your exceptional interpersonal skills enable you to lead diverse teams and engage stakeholders at all levels.
• Innovate & Improve: Apply a critical lens to current practices, think outside the box, and drive the development and implementation of new systems and processes.
• Balanced & Fun-Loving: While committed to excellence, you keep a big kid's spirit alive, making work engaging and creative.
• Road-Ready: You hold a valid driver's licence and are prepared to support our teams on the road.

What We Offer

• Flexibility with Connection: You'll spend at least 3 days a week in our Head Office (located in Summer Hill), collaborating with your team and colleagues across departments, with the option to work from home up to 2 days each week when needed.
• A Thriving Culture: At TeamKids, you'll be part of a supportive, fun, and values-driven culture. We celebrate wins, invest in our people, and believe in enjoying the journey together.
• Recognition & Rewards: Competitive salary package with performance bonuses, plus a travel allowance and fully covered e-tag to support your time on the road.
• Career Development & Mentoring: Grow your skills with ongoing support and opportunities.
• Me Days / Birthday Leave: 5 extra leave days per year covered by TeamKids.
• Employee Assistance Program: Access to free, professional and confidential support for your well-being.
• Generous Childcare Discount: Enjoy a 95% discount if your child attends a TeamKids service.
• Exclusive Discounts: Access savings on health insurance, gym memberships, and everyday retail items.

When you join TeamKids, you're not just taking on a role, you're becoming part of a community dedicated to making a real difference. If you're passionate about making a difference and driving excellence in OSHC, we'd love to hear from you.

Apply today!

At TeamKids, the safety and well-being of children is our highest priority. As part of our recruitment process, we carry out thorough background checks, reference checks, and screening to ensure all potential employees are committed to safeguarding children and have no history of behaviour that could compromise their safety.

We are proud to be an Equal Employment Opportunity employer, and we are committed to ensuring the safety of all children in our care. This means at TeamKids we are passionate about equality and diversity, we value every individual, we passionately protect and ensure every child's safety and are always seeking to be better and do better than yesterday.

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