Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Perth, WA, AU
CPB Contractors is seeking a Senior Project Manager to lead the delivery of a major data centre project in Melbourne, supporting hyperscale and enterprise clients driving the next wave of digital a... Show more
For an international natural resources software company.Does this sound like the big picture of your career?.You are a progressive and experienced enterprise software Product Manager, looking for d... Show more
Very competitive pay that rewards your skills, with guaranteed annual reviews.A tailored development journey you can see, feel, and grow through.Recharge with 5 extra Life Leave days every year, on... Show more
At Interactive, our customers trust us to hold their most important data, support their critical devices, and secure their systems.In this role, you’ll manage, retain, grow and expand a portfolio o... Show more
At Built, we create an environment where people can accelerate their development, take on meaningful responsibility and work across diverse sectors and project scales.You’ll get exposure quickly, s... Show more
Project Engineer / Manager - Diesel Gen Sets.Project Engineer / Project Manager to take up an in interesting and exciting role with a market leader in the and delivery of Mobile Industrial Diesel G... Show more
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural res... Show more
We are seeking an experienced Project Manager to join a privately-owned organisation specialising in custom-designed, high-end window and door solutions.Working on some of Perth’s most prestigious ... Show more
CPB Contractors is seeking a Senior Project Manager to lead the delivery of a major data centre project in Melbourne, supporting hyperscale and enterprise clients driving the next wave of digital a... Show more
Western Australia | Major Growth Opportunity.Be part of something growing and make your mark on it.Our WA business is experiencing exceptional growth, and with a strong pipeline of marine and remed... Show more
Western Australia's future is made by water.For generations, water has helped shape Western Australia - supporting our communities, industries, environment and way of life.Today, a drying climate, ... Show more
An opportunity to join an owner's team supporting a significant portfolio of major mining projects.Working closely with the Study Manager, you will coordinate study activities, manage interfaces an... Show more
About the job Senior Project Manager.Experience with broad variety of ERP applications and data/digital projects in a business-facing capacity (candidates must demonstrate successful project manage... Show more
Western Australia | Major Growth Opportunity.Be part of something growing and make your mark on it.Our WA business is experiencing exceptional growth, and with a strong pipeline of marine and remed... Show more
About the job Agile Project Manager.Facilitate Agile ceremonies for various distributed streams (technical product delivery & DevOps onsite/offshore) including sprint planning, backlog groomin... Show more
Full Time | Permanent Opportunity .Lead IT and operational technology projects that support reliable energy services across regional Western Australia.At Horizon Power, we are shaping the future o... Show more
Lead multidisciplinary design and project delivery.Coordinate engineers, designers and stakeholders from concept to execution.Focus on technical delivery, client engagement and project outcomes.Par... Show more
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.Working with our clients across real estate, infrastructure, energy and natural res... Show more
