Senior Implementation Consultant

About the role

The Role
As a Software Implementation Consultant, you’ll work closely with clients, ensuring a seamless transition to our rostering solutions. You’ll collaborate with teams across the UK and Australia to successfully implement our software across a wide range of industries.

Skills and Experience
We’re looking for someone with at least five years of experience in software implementation within a SaaS B2B environment, leading projects from start to finish. Experience in implementing rostering solutions is essential. Strong problem-solving skills and the ability to translate complex systems into user-friendly solutions is also required. Experience with MS SQL Server and a background in other Field Service Management or Workforce Management solutions would be a major advantage.

Must-Haves:
5 years of Software implementation consultant background
Strong rostering or time and attendance experience
Good tenure/stability – cannot be a job hopper; must stay beyond 12 months due to training investment
Enterprise-level software implementation experience

Ideal-to-Have:
Blue light sector experience (fire, ambulance, or police scheduling)
Healthcare sector experience is considered adjacent and acceptable

Position in Organisation:
Reports directly to Tracey Hamill, Associate Delivery Director for the Public Sector vertical
The Public Sector vertical is one of three at Total Mobile (alongside Housing and CNI – Commercial & Infrastructure)

Growth Opportunity:
Potential to build and lead a team over time
Initially a hands-on individual contributor role

Salary budget: 180k + super + benefits