Head of Digital Portals

The Opportunity

The Head of Digital Portals is accountable for the strategic, technical, operational and commercial leadership of Vocus’ customer and product portals. The role ensures the current portal ecosystem operates reliably and continues to evolve, while defining and delivering a future‑state portal strategy that supports Vocus’ business, customer experience and transformation objectives. This role acts as the single point of accountability for portal platforms across their full lifecycle – from vision and roadmap through to delivery, support and ongoing optimisation – working closely with IT, Transformation and Business stakeholders. It is a highly visible role with genuine scope to shape strategy, influence enterprise priorities and deliver long‑term value.

What You’ll Do In the Role

Strategic Leadership

• Define and own a clear, enterprise‑wide Digital Portal Strategy, addressing fragmentation, legacy platforms and inconsistent customer experiences.
• Establish a compelling future‑state vision for Vocus portals, including experience design, platform architecture, capability roadmap and operating model.
• Lead extensive consultation across IT, Transformation, Product and Business teams to align priorities and drive enterprise‑wide commitment.
• Translate strategy into a prioritised, multi‑year roadmap with measurable outcomes and investment rationale.
• Naturally frame technology decisions through the lens of customer and user experience.

Technical Leadership

• Provide senior technical oversight across the portal ecosystem, balancing modernisation with stability of existing platforms.
• Partner with Architecture and Engineering teams to define standards, patterns and target architectures.
• Ensure portals are secure, scalable, resilient and integrated effectively with core systems and APIs.

Delivery & Operational Leadership

• Maintain and improve existing development and support cadences to ensure continuity and reliability of current portals.
• Drive disciplined delivery, release management and service performance across multiple portal platforms.
• Lead continuous improvement in quality, speed, reliability and user experience.
• Own budget, investment prioritisation and vendor performance for portal platforms.
• Evaluate initiatives based on customer value, business impact and return on investment.
• Provide clear, data‑driven recommendations to support executive decision‑making.

People & Stakeholder Leadership

• Build and lead high‑performing, multi‑disciplinary teams across product, delivery and technology.
• Build trust‑based relationships with engineers, product teams, business leaders and partners.
• Act as a trusted advisor to senior leaders, clearly articulating options, trade‑offs and recommendations.
• Influence across a complex stakeholder environment to drive alignment and momentum.

What You’ll Bring To the Role

• Senior leadership experience in digital platforms, portals or customer‑facing enterprise systems.
• Proven success modernising legacy digital environments and establishing strategic direction.
• Deep experience leading large‑scale customer or product portal ecosystems, with ability to assess fragmented or legacy digital environments and define pragmatic modernisation pathways.
• Strong understanding of enterprise and solution architecture principles, including layered architectures, API‑led integration, microservices and event‑driven patterns.
• Ability to work effectively with Enterprise and Solution Architects to define target‑state architectures and transition plans.
• Strong familiarity with modern web application stacks (e.g. React/Angular, Node/.NET/Java backends, CMS and headless architectures)
• Experience with identity and access management, single sign‑on, role‑based access controls and customer authentication.
• Understanding of content management, workflow, self‑service and digital experience platforms.
• Experience in designing and operating portals in cloud environments (AWS), and familiarity with DevOps, CI/CD pipelines, infrastructure as code and automated testing.
• Strong understanding of secure‑by‑design principles for customer‑facing platforms.
• Strong background across strategy, delivery and technology in complex organisations.
• Ability to operate effectively in ambiguous environments and drive clarity.
• Commercial acumen, including budget and vendor management
• Excellent communication and stakeholder influence skills.
• Experience in operating in scaled agile based framework, with knowledge of Jira, Confluence.
• Strong grounding in product‑led and agile delivery models, including backlog management, prioritisation and value‑based decision making.
• Experience operating multiple delivery cadences across legacy and modern platforms simultaneously.
• Ability to balance short‑term stability with long‑term transformation objectives.
• Experience working with Jira, Confluence, Gitlab and Microsoft office products.

Personal Attributes

• Brings clarity and direction to complex, fragmented environments.
• Able to step back from day‑to‑day delivery to define a compelling long‑term vision, while still understanding the detail.
• Thinks in systems and outcomes, not just solutions or platforms.
• Able to influence without authority across IT, Transformation and Business functions.
• Communicates complex technical topics in a way that resonates with senior executives and non‑technical stakeholders.
• Builds alignment by clearly articulating options, risks and trade‑offs.
• Willing to make tough calls on prioritisation, investment and platform direction.
• Remains calm and effective in complex, high‑pressure environments.
• Adapts approach as organisational priorities, constraints or market conditions change.

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment.
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

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