L2 Support Technician
Hamilton Barnes? • Sydney, AU
30+ days ago
Job description
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Head Of Tech Sales APAC at Hamilton Barnes
Do you want to work for a leading Managed Service Provider?
We are currently in search of a Level 2/L3 Network Engineer specialising in Cisco technologies!
As a Network Engineer, your role involves offering daily operational assistance to the company. You'll address second level faults primarily related to Cisco products, showcasing your problem-solving skills and ensuring customer satisfaction.
Key Responsibilities:
- Troubleshoot and resolve network issues, including routing, switching, wireless, and voice systems.
- Address and escalate client requests promptly.
- Offer assistance both onsite and remotely as needed.
- Offer guidance and mentorship to junior L1 engineers.
- Participate in an on-call rotation for after-hours support.
Skills & Experience:
- Proficiency in Network Configuration on Cisco.
- Proficient in Cisco, Fortinet, and Meraki.
- Proficient with Microsoft, Windows, SharePoint, and Office 365.
- Proficiency in networking concepts, including routers and switches.
- Hold Industry certifications e.g (Cisco/Fortinet).
- Must have MSP Experience.
If this role seems of interest, please respond to this listing, or email: Till.heinimann@hamilton-barnes.com so we can arrange a follow-up call!
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
IT Services and IT Consulting
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