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Tech Lead - Service Desk ITDBiz.ai • Melbourne, AU
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Tech Lead - Service Desk IT

Tech Lead - Service Desk IT

DBiz.ai • Melbourne, AU
30+ days ago
Job description

This range is provided by DBiz.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$80,000.00/yr - A$80,000.00/yr

Position Title: Tech Lead - Service Desk IT

Location: Australia – Sydney, Melbourne, Adelaide, Brisbane, Canberra, Perth

Description

Digital Biz Solutions Pty Ltd are looking for Tech Lead - Service Desk IT to work on some major client projects in Australia. The position will be full time.

Duties as follows:

  • Manage Microsoft Azure infrastructure (VMs, networking, storage) for high availability.
  • Provision and secure endpoints via Intune and Autopilot with compliance enforcement.
  • Enforce device policies using BitLocker, Defender AV, and app control via MDM.
  • Configure Azure Firewall, network segmentation, and private endpoints for IP protection.
  • Monitor and respond to threats using Microsoft Defender.
  • Maintain VPNs, DNS, DHCP, and secure IP routing across sites.
  • Maintain Microsoft 365 security across Exchange, SharePoint, and Teams.
  • Apply OS hardening, patching, and vulnerability remediation across all systems.
  • Strong proficiency in troubleshooting desktop hardware, software, and network-related issues.
  • In-depth knowledge and hands-on experience with Microsoft cloud technologies, including Microsoft 365, Entra, and Endpoint Manager.
  • Solid understanding of Active Directory, Group Policy, and server operating systems
  • Proficiency with networking concepts and protocols, TCP/IP, DNS, DHCP, and VPN technologies.
  • Excellent problem-solving skills, with the ability to diagnose and resolve technical issues independently.
  • Strong communication skills, both verbal and written, to effectively interact with clients and team members.
  • Proven ability to prioritise tasks and work efficiently in a fast-paced environment.
  • Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications.
  • Must have at least relevant minimum 3 years’ experience.

Salary: AUD$80,000 and above (excluding Super)

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Customer Service

  • Industries

    Software Development and IT Services and IT Consulting

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Tech Lead - Service Desk IT • Melbourne, AU