Quality Analyst – Contact Centre & CX Insights
Bendigo Bank • Melbourne, AU
30+ days ago
Job description
A financial institution seeks a Senior Talent Acquisition Advisor to enhance customer service quality. The ideal candidate will focus on reviewing customer interactions, identifying trends, and coaching staff to improve performance. Candidates should have proven QA experience and strong data analysis skills, especially with Excel and Power BI. This role supports hybrid work and offers a range of benefits to foster well-being and professional growth. Join a dynamic team dedicated to positive customer experiences. #J-18808-Ljbffr