Customer Success Manager

Managing Director at Australian Internet Advertising

Australian Internet Advertising (No prizes for guessing what we do!) is a leading digital marketing agency based in St Leonards, Sydney, that builds businesses through cutting‑edge Google, Social, and SEO campaigns.

We pride ourselves on delivering a combination of high‑quality creatives as well as advanced performance management, media buying, and SEO services.

In order to put our exciting expansion plan for 2025 into action, we are currently offering (black‑belt digital marketing ninjas only!) an opportunity to join our team.

Client Success Manager – Role Overview

As a Client Success Manager at AIA, you will play a pivotal role in nurturing relationships with our clients and overseeing the strategy and onboarding of new clients. You will guide clients to understand the steps they need to take to grow their business from a marketing and advertising perspective, ensuring they are empowered with the right strategies and insights for success.

Responsibilities

• Be the Client Advocate: Build trust and rapport, becoming a trusted advisor who understands their needs and goals.
• Driving Client Success: Oversee the entire client journey, ensuring a smooth onboarding, maximising value from our services, and exceeding expectations.
• Data‑Driven Decisions: Analyse client data to identify opportunities for improvement and consult on strategies to optimise their success.
• Central Hub of Communication: Collaborate effectively with internal teams to ensure seamless delivery and exceed client goals.

Why This Role Matters

Do you have a passion for digital marketing and empowering businesses through exceptional customer service? Are you someone who gets energised by building strong relationships and becoming a trusted advisor? Do you have business acumen and an understanding of digital marketing? In this role, you'll be the bridge between our clients and the amazing world of digital marketing, translating your knowledge into real results for their business.

What You Will Bring to the Role

• Minimum 2 years' experience in a digital marketing agency offering SEO, Google Ads, and Social Media Marketing, demonstrating your ability to build strong client relationships and deliver exceptional results.
• Proven experience as an Account Manager or CSM for at least 2 years within a comparable digital marketing agency, with a track record of cultivating strong client relationships and exceeding outcomes.
• A passion for client success and a proven track record of exceeding client expectations.
• Strong ability to manage expectations and timelines, ensuring smooth client onboarding, project execution, and ongoing success.
• Experience collaborating with internal teams to translate digital marketing strategies into effective client solutions.
• Excellent communication skills that allow you to build rapport with clients, clearly explain complex topics, and collaborate effectively within the team.
• A dedication to a client‑centric approach, prioritising client needs and going the extra mile to deliver exceptional service and build long‑term partnerships.
• A collaborative mindset that thrives in a team environment while also allowing you to excel as an individual contributor.
• A strong desire to learn and grow professionally, staying up‑to‑date on client success best practices and continually seeking ways to improve the client experience.

Benefits

• Competitive remuneration and rewards program
• Extensive training and continuous professional development
• Inclusive and supportive work environment
• Career advancement opportunities
• A chance to join a Premier Google Partner and badged Facebook Marketing partner agency
• Modern office surrounded by restaurants, shops, parks, and gyms
• 30‑second walk from St. Leonard's train station
• An opportunity to be recognised for your growth and contribution
• Monthly paid team lunch

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management

Industries

Advertising Services

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Sydney, New South Wales, Australia 2 weeks ago

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