Principal Product Engineer

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$145,378.00/yr - A$168,130.00/yr

Principal Product Engineer

• Employment Type: 1 x Ongoing roles, 2 x Temporary roles until 30 June 2026
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade: Clerk 11/12
• Salary Range: $145,378 - $168,130 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity of Principal Product Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role, you will lead the build and deployment of high-quality, reliable, reusable and maintainable ICT / Digital systems and/or networks to support the delivery of strategic objectives for the Organisation and/or partner agencies.

Day to day responsibilities

• Attending agile ceremonies such as stand-ups, sprint planning, sprint review to provide overview and insights on working being delivered as a part of a multi-disciplinary Product Team.
• Participate in code reviews to ensure high-quality code is delivered across the engineer chapter, ensuring reuseable and scalable code is produced.
• Deliver and execute on delivery of code that support the delivery of All of Government products and services.

What you will bring to this role

• Extensive experience in leading end-to-end product development, ensuring high-quality delivery through the build, release, maintenance, and enhancement of thoroughly tested and optimised features.
• Expertise in providing specialist advice to enhance solution design and collaborating with cross-functional teams to deliver valuable software aligned with the organization's ICT/Digital strategy
• Experience in leading design and iterative testing of products/systems to ensure compliance with standards, enhancing code quality and reducing operational risk
• Experience in enhancing developer practices to drive high performance in ICT/Digital product and system development, while managing technology changes to optimise outcomes in line with organisational and government priorities
• Experience in optimising system requirements for enhanced efficiency, security, and customer-oriented ICT/Digital capabilities, while coaching engineers to deliver high-quality, compliant services and a positive customer experience

Essential requirements

• Advanced experience (4 years +) with SQL queries, SQL programming (database procedures/functions), and database development.
• Experience leading other engineers in a team setting to deliver expected tasks.
• May be required to have, or be able to attain and maintain, baseline security clearance as a condition of employment.
• Experience with systems integration, APIs (Web services, RESTful, SOAP, HTTP)
• Groovy / Java scripting experience highly desirable but not essential
• Amanda experience highly desirable but not essential
• Experience with version control systems (e.g., Git, GitHub, GitLab, SVN) including managing repositories, branching strategies, and conducting code reviews.
• Solution design including creation of detailed design documentation and presentations to Governance
• Leading a small team of product engineers
• Guidance and mentorship to junior and senior product engineers, fostering their growth and enhancing team productivity
• Proactive engagement with stakeholders to refine business requirements and acceptance criteria, driving alignment with project goals
• Communication of technical concepts to non-technical stakeholders in a clear and relatable manner, ensuring shared understanding of project objectives
• Performing Proof of Concepts for feasibility of solutions

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance.

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.

Question 1: Tell us about a situation where you had to present complex information to someone. How did you ensure that they understood what you were saying?

Question 2: Describe a problem you had to address in your job. How did you identify and gain a better understanding of how the issues were impacting the wider business or customers.

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankarankutty via sujatha.sankarankutty@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 26 May 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development and Technology, Information and Internet

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