Head of Service Provider Management, Investments

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

This role can be based in Sydney or Melbourne.

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

Job Description

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Head of Service Provider Management, Investments, leads the investment function delivery for vendor relationship management, commercial renewals, renegotiations and invoicing, procurement & project team vendor support, and regulatory compliance. The role works for Rest members and achieves outstanding internal and external relationships with Rest colleagues and service providers, and achieves world class vendor management, including cost savings in members best financial interests.

Reporting to the General manager, Investment Governance, this role leads and coordinates the service provider management and Know Your Customer (KYC) counterparty team. The role takes an active approach to managing the relationships with the investment team service providers and vendors, builds and implements the processes and structures to achieve world class service provider and vendor management, and ensures compliance to Rest’s centrally developed service provider management policies and guides.

• Lead, manage and inspire the Service Provider Management and KYC counterparty team, supporting planning, prioritisation, process improvement and innovation, capacity, capability, high performance, collaboration and partnering.
• Provide service provider management and procurement expertise, working with business owners and leads, subject matter experts (SMEs), project teams, and supporting the general manager, investment governance.
• Lead key service provider and vendor relationships, including commercial negotiations, in partnership with the business owner or business lead and SMEs & Procurement, communicating achievements, challenges and ongoing management outcomes
• Lead the implementation of Rest’s service provider management policies and procedures within investments, including those related to CPS230 compliance including due diligence and ongoing governance, and any other relevant regulatory and legislative obligations, and Rest’s strategic objectives.
• Achieve vendor cost reductions and track financial metrics, working closely with the Finance to secure competitive commercial outcomes, support investment cost forecasting, and demonstrate measurable member best financial interest value.
• Prepare and present the required and appropriate reporting to the management investment leadership team, the management investment risk committee and any other relevant governance reporting to support business outcomes.

Qualifications

Required experience, understanding or credentials including:

• Strategic and commercial acumen: Proven ability to apply commercial judgment to shape strategic direction, analyse and negotiate, make critical decisions, and deliver outcomes to defined timeframes in a regulated environment.
• People-centred leadership: demonstrated success in leading teams focused on service provider and vendor management and developing the frameworks to guide a high performing team
• Collaborative leadership: Strong problem solving and influencing skills with the ability to lead through others, fostering alignment and collaboration across diverse functions and teams. Demonstrated ability to manage senior stakeholders is essential.
• Attention to detail and perspective: Balances strategic vision with operational precision, ensuring initiatives are both high-impact and well-executed.
• Effective communication: Exceptional written and verbal communication skills, with the ability to form strong working relationships and influence senior people internally and externally through clear and well-articulated points of view.
• Resilience and prioritisation: Adaptable and skilled in managing multiple priorities in complex, fast-paced financial services environment, while maintaining focus on strategic outcomes and member value.

Additional Information

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 31 July 2025. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

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