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Technical Support Engineer - FrontendSalt • Sydney, AU
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Technical Support Engineer - Frontend

Technical Support Engineer - Frontend

Salt • Sydney, AU
30+ days ago
Job description

Technical Support Engineer - Frontend at Salt

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This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the role:

As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.

Responsibilities:

  • Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
  • Provide excellent customer service and clear communication to stakeholders.
  • Troubleshoot, diagnose, and document issues to drive permanent fixes.
  • Collaborate with product and engineering teams to drive product quality and reliability.

Qualifications (min 5 years):

  • Demonstrated ability to troubleshoot difficult technical issues
  • Working knowledge of the components in a web applications stack
  • Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Excellent verbal and written communication skills
  • Works well in a team environment
  • Strong personal commitment to quality and customer service
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanor when handling complex user issues

Desired Skills:

  • Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
  • Understanding of SNMP traps and MIBs/OIDs
  • Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports
  • Familiarity with Powershell script
  • Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems
  • Experience with network troubleshooting tools such as Wireshark, Traceroute

Education:

  • Bachelor's in computer science (or related technical degree) preferred.

Please Note:

Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

How to apply:

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV to rsharma@welovesalt.com for a confidential discussion.

Location:

  • Sydney, New South Wales, Australia

Salary:

  • Range provided by Salt; actual pay depends on skills and experience

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Technical Support Engineer - Frontend • Sydney, AU