Senior Technical Writer - Unit 42

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

The Senior Technical Writer will be part of a dynamic global Technical Writing team and collaborate closely with Unit 42 security consultants, subject matter experts, and internal teams to take reports through the technical writing editing process and finalize client deliverables. This role will report directly to the Director, Global Consulting Operations and work closely with the GCO leadership team, cross-functional stakeholders, and Unit 42 senior leadership.

Your Impact

• Review investigative and expert reports on behalf of the firm to ensure that the appropriate information is included and that reports meet the group’s standards for quality and adhere to the brand and style guidelines.
• Create new documentation and ensure its continued maintenance, including Unit 42 Standard Operating Procedures (“SOPs”), process flows, client reports, executive-level briefings, whitepapers, training plans, and other relevant documents.
• Administer, evaluate, edit, and provide proposals and support of documentation processes necessary to ensure a best-in-class documentation repository consistent with the Unit 42 mission.
• Collaborate and work closely with consultants, subject matter experts, and other internal stakeholders to create and maintain the highest-quality documentation.
• Develop and disseminate training materials for enhancing the quality of consultant report writing and increasing awareness of and compliance with report review processes.
• Maintain existing and future report templates.
• Develop, edit, and manage the content for Unit 42 proposals and Request for Proposal (RFP) responses in partnership with Unit 42 subject matter experts.
• Ensure that all proposal materials are well-structured, persuasive, and compliant with client requirements and Palo Alto Networks and Unit 42 standards.

Qualifications

Your Experience

• Bachelor’s degree in English, Communications, or related field or equivalent military experience required.
• 4+ years of experience with Cybersecurity communications language and subject matter is desired or other relevant technical writing experience.
• Proven experience in working in a fast-paced, agile environment with ability to meet tight deadlines; thrives in a dynamic, fast-paced security firm environment.
• Ability to convert unstructured information into structured documents in a clear and concise manner including proper layout, style, grammar, etc.
• Ability to be a creative and proactive strategic thinker while engaged in a fast-paced environment.
• Strong autonomy, project prioritization, problem-solving, and stakeholder communication skills, demonstrated through written and verbal communication.
• Proficient in preparing and interpreting flowcharts, and schedules and creating detailed processes.
• Excellent communication and organizational skills, including multitasking and time management.
• Proficient in Microsoft Office, Google Suite, and Adobe Acrobat.
• Background in management consulting or professional services preferred.

Additional Information

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients’ security posture.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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