Customer Service Representative
Stellar Recruitment • Brisbane, AU
30+ days ago
Job description
Be part of a team that delivers exceptional service and innovative solutions in the steel industry.
Our client, a leading manufacturer of Australian steel building products, is seeking a Customer Service Representative to join their Archerfield-based Customer Service Team. In this role, you’ll manage customer enquiries, coordinate orders, and ensure smooth logistics across a range of commercial and residential projects.
What’s On Offer
- Competitive salary package
- Onsite role in Archerfield with flexible work options
- Professional development and career growth opportunities
- Work in a collaborative, safety-focused team environment
The Role
As a Customer Service Representative, You Will
- Manage customer interactions via phone, email, and face-to-face
- Prepare and enter customer orders into internal systems
- Collaborate with marketing, warehouse, and sales teams to meet or exceed customer expectations
- Coordinate end-to-end logistics, ensuring compliance with regulations
- Maintain strong relationships with internal and external stakeholders to improve service efficiency
About You
You’ll Thrive In This Role If You
- Demonstrate strong customer focus with excellent communication and negotiation skills
- Can quickly learn new IT systems and manage multiple tasks simultaneously
- Take a proactive approach to building constructive relationships
- Are committed to your own safety and wellbeing, as well as that of your colleagues
- Have high attention to detail and a solution-oriented mindset
Why Join?
This is an opportunity to grow within a company that values innovation, sustainability, and community. You’ll be supported by a team-focused culture where every contribution matters.
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