Senior Manager, Revenue Operations

Protecht is a global risk management SaaS business. We help organizations manage risk better every day. We’re growing fast, scaling globally, and building teams that are smart, ambitious and supportive.

The role (and why it matters?)

We’re looking for a Senior Manager, Revenue Operations, to join our Sydney team. Reporting to the Global Head of Revenue Operations, you’ll own and optimize core revenue processes, systems, and data integrity across Sales, Customer Success, and Partnerships, whilst working very closely with Marketing Operations. You will drive sustainable growth across APAC, the UK and the US.

This is a visible, hands‑on, and high‑impact role with strong exposure to senior leaders and global teams. You’ll have real influence, autonomy and room to grow.

We’re proud to be certified as a Great Place to Work four years in a row. We look after our people while delivering at a high level. Here are some of the perks of working with Protecht:

• Genuine career growth in a fast‑growing SaaS business.
• Flexible work that supports work and life - our way of working lets people work across home and in our offices.
• A strong commitment to your learning and development - fortnightly dedicated L&D afternoons.
• A strong focus on work / life balance with access to Birthday leave, bonus days, paid parental leave and long service leave.
• Modern Sydney CBD office.
• Global exposure across APAC, UK, and US teams.
• Award‑winning culture – Great Place to Work (4 years running).

About you!

You’re comfortable working at pace and dealing with complexity. You care about outcomes, collaboration and doing things properly. And you want to be part of a business that’s going places. This role suits you if you have solid experience in SaaS sales cycles and a strong interest in data, systems, and continuous process improvement.

What you’ll be doing

You’ll collaborate closely with teams across Sales, Marketing, Customer Success, Finance and Business Systems to enhance performance, improve operational efficiency, and provide the insights needed to support and drive growth. Some of your key responsibilities will be:

Go-to-Market Tech Stack

• Own the configuration and long‑term roadmap of core GTM systems.
• Maintain system governance, data security, user access, and compliance.
• Develop scalable system architectures and integrations to support multi‑region expansion.
• Evaluate and implement new tools

Revenue Process & Architecture

• Design, document, and continuously improve revenue workflows (lead lifecycle, routing, scoring, opportunity management, handoffs, renewals).
• Create automation to reduce manual work and increase operational efficiency.
• Collaborate with GTM leaders to ensure processes reflect best practices and business strategy.

Data Quality, Insights & Reporting Infrastructure

• Enforce CRM data quality standards through hygiene processes, validation rules, and governance.
• Partner with Head of Revenue Ops and analyst to support accurate forecasting, pipeline visibility, and leadership reporting.
• Ensure consistent GTM metric definitions across the organization.

Cross‑Functional Partnership

• Serve as the primary systems partner for Sales, Marketing, and Customer Success.
• Translate business requirements into scalable technical solutions.
• Collaborate closely with Finance, IT, and Product teams on revenue‑impacting initiatives (usage data, billing, product integrations).

Enablement & Support

• Training the global GTM teams on system capabilities, workflows, and new features.
• Develop documentation, SOPs, and change management plans.
• Handle escalations and manage system support queues.

You will be a great fit if you have:

• 4 years’ + experience in Revenue Operations, Business Systems, or similar roles in a B2B SaaS environment
• Strong experience with CRM architecture (e.g., Salesforce, HubSpot)
• Understanding of system integrations, APIs, and middleware (e.g. Workato, Zapier, etc.).
• Familiarity with sales engagement and call intelligence platforms (e.g. Apollo, Gong, Outreach, Clari, or similar GTM platforms)
• Experience supporting multi‑region revenue teams
• Analytical mindset with the ability to translate complex data into insights and action.
• Strong attention to detail and a process‑oriented approach to problem‑solving.
• Familiarity with revenue forecasting processes and data modelling.
• Excellent communication skills and ability to collaborate cross‑functionally.
• Personal drive to improve current skillsets or expand into new domain areas.
• Comfortable working in a high‑velocity environment with competing priorities.
• Excellent communication skills and ability to work with stakeholders across functions and regions

Interested?

If you think this may be your next opportunity and you want to be part of a Great Place to Work™ – Certified organization, Apply online today!

Visit our website https://www.protechtgroup.com/ to find out a little more about working with us.

Protecht is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for everyone.

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