Office Manager

BANIWAL DENTAL PTY LTD, trading as Brite Dental Group, is seeking a highly organized and efficient Office Manager to join our team at our Browns Plains location in Queensland, Australia. As a leading dental practice, we are committed to providing exceptional dental care to our patients and creating a positive and welcoming environment for our team.

As the Office Manager, you will play a crucial role in the smooth and efficient operation of our practice. You will be responsible for managing the day-to-day administrative tasks, overseeing the front desk team, and ensuring the office runs efficiently and effectively.

Key responsibilities

• Managing and overseeing the daily operations of the office, including scheduling, patient flow, and inventory management
• Supervising and training front desk staff to ensure excellent customer service and efficient workflow
• Maintaining accurate and up-to-date patient records and managing patient billing and insurance claims
• Coordinating with dental providers to ensure timely and accurate treatment plans and scheduling
• Managing office supplies and equipment, and coordinating repairs and maintenance as needed
• Handling patient inquiries and complaints in a professional and timely manner
• Implementing and enforcing office policies and procedures to ensure compliance with regulations and standards
• Assisting with marketing and promotional activities to attract new patients and retain existing ones
• Collaborating with the management team to develop and implement strategies for improving office efficiency and productivity.

Qualifications and skills required

• Previous experience in a similar role, preferably in a dental or healthcare setting
• Minimum of Diploma or above
• Strong leadership and communication skills
• Excellent organizational and time-management skills
• Proficiency in dental software and Microsoft Office
• Knowledge of dental terminology, procedures, and insurance processes
• Ability to multitask and work well under pressure in a fast-paced environment
• Attention to detail and accuracy in record-keeping and financial managementA positive and professional attitude with a commitment to providing exceptional customer service.

We offer a competitive salary of $76,000 to $84,000, depending on experience, as well as opportunities for growth and development within our expanding practice. If you are a motivated and dedicated individual with a passion for dentistry and excellent management skills, we would love to hear from you.

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