Omni is a business intelligence and embedded analytics platform that helps customers explore, understand, and act on data. Headquartered in San Francisco with hubs in EMEA and APAC, we are backed by leading investors including ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.
We are looking for data people to join our Product Expert team and provide exceptional technical support to our customers. This is the first Product Expert, Customer Support role in Sydney, Australia, and the person in this role will help establish the team locally and shape how Customer Support operates in this region.
As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni and the voice of the customer internally. You will provide personal attention and advocate for customers’ needs while serving as their first line of help.
We take pride in providing world class, high-touch technical support throughout the customer lifecycle. Our Product Experts are the face and heart of the customer experience!
You will:
Compensation Range: A$107K - A$150K
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Product Expert, Customer Support (Sydney, Australia) • Sydney, AU
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