Client Services Executive

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People and Culture | End-to-End Recruitment, Employee Engagement, Talent Management

Acu-Tech is seeking a highly motivated Client Service Executive to join our team in Maddington, WA. A company that’s trusted across Australia for delivering high-quality pipeline solutions — and grow with us as we expand our reach and impact.

The primary purpose of this position is to provide high-level of customer service to our clients by maintaining and nurturing our relationship with them and support our Sales Team.

What we offer:

• Competitive salary + performance-based incentives
• Opportunity to contribute to cutting-edge projects and innovative solutions
• A supportive team culture that values innovation and collaboration
• Employee Assist Programs
• The chance to make your mark, high-impact role

Key tasks and responsibilities:

• Support customers with confidence by providing timely and accurate product and technical information, ensuring quick and effective issue resolution.
• Communicate clearly on pricing, credit options and terms aligned with company policies and customer profiles.
• Ensure smooth transactions of sales orders and quotes accurately and efficiently.
• Educate and Empower Customers: Help customers understand product features, benefits, and terminology to improve satisfaction and support informed decisions.
• Maintain a professional presence as you represent the company with a positive, professional attitude in all interactions with customers and vendors.
• Coordinate with vendors to share accurate shipping and delivery updates with customers.
• Address and resolve product or service concerns by identifying the cause and delivering prompt, thoughtful solutions.
• Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
• Reach out to customers post-purchase to gather feedback and ensure satisfaction.
• Identify gaps in customer needs and suggest solutions or improvements to the team.
• Maintain detailed and up-to-date customer profiles in the company database.
• Prepare reports using collected data to support product and service enhancements.

To be considered you must meet the following criteria:

• At least 2-3 years of experience in a civil-related, industrial, or technical product sales
• CRM experience; Sales/Customer Service short courses (advantageous).
• Exonet experience is favourable but not essential.
• High attention, accuracy and excellent organization and time management skills
• Excellent communication and interpersonal skills
• Initiative-taking and a positive 'can do' attitude

If this sounds like a good fit and is in your area of expertise, then we would like to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Engineering

• Industries

  Mining and Civil Engineering

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