Customer Support Analyst
Be part of the team safeguarding businesses from payment fraud and financial crime.
At Eftsure, we empower organisations to protect their payments with our cutting-edge digital security platform. As a Customer Support Analyst, you’ll be the go-to problem solver - helping customers get the most out of our product, troubleshooting technical issues, and ensuring every interaction leaves them feeling supported and confident.
Overview
This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.
Responsibilities
- Responding to level 1 and 2 product support issues via support tickets in Zendesk
- Investigating and replicating support issues that are raised and raising Jira tickets when necessary
- Testing of the software in preparation of new releases
- Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
- Manage batch email process using our internal support system
- Adhere to the Eftsure Company Values.
Experience & Qualifications
- IT degree or similar experience
- A minimum of 1-2 years-experience in a similar customer-facing Support role.
- Experience working in a dynamic, fast-paced and versatile role.
Skills
- Understanding of Excel, HTML and CSS
- General MS Office products
- Excellent verbal and written communications skills
- Personable and able to build strong relationships
- Innovative and creative
- Excellent attention to detail
- Confident
- Adaptable and versatile
- Resilient
- Self-motivated with the ability to work autonomously and as part of a team
- Problem Solving
Some of the perks
- Floating Cultural Holidays
- A day off to support a charity of your choice
- Annual wellness reimbursement
- Flexible working arrangements to help you maintain work-life balance
If this sounds like the perfect fit for you, we’d love to hear from you! Join us at Eftsure and be part of a team that’s making a real difference in the B2B payments world.
A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don\'t accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!
#J-18808-Ljbffr