Night Guest Service Agent

Job Description

We’re seeking a Night Guest Service Agent to join our front office team at Oaks Melbourne on Collins Hotel. This full-time role is perfect for a hospitality professional who enjoys working independently, delivering excellent guest service, and ensuring smooth overnight operations.

What you’ll do

• Welcome and assist guests with check-in, check-out, and enquiries
• Handle overnight reception duties, including reservations and payments
• Monitor hotel security and complete nightly audits
• Provide friendly, professional service to ensure a positive guest experience
• Work closely with other departments to ensure seamless operations

Qualifications

• Previous experience in front office or customer service (hospitality preferred)
• Strong communication and problem-solving skills
• Ability to work independently and manage overnight responsibilities
• Professional presentation and attention to detail
• Flexibility to work overnight shifts, weekends, and public holidays

Why join us

• Career development and global opportunities with Minor Hotels
• Staff discounts across our hotel network, dining, and partner brands
• Supportive and friendly team environment
• Work in the heart of Melbourne CBD at a leading hotel

Additional Information

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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