Quality Analyst: Customer Resolutions (Hybrid Role)
Bendigo Bank • Melbourne, AU
30+ days ago
Job description
A leading Australian retail bank is seeking a Quality Analyst in Customer Resolutions to ensure fairness and quality in complaint handling. The role involves quality assurance reviews, coaching teams, and enhancing customer outcomes. Ideal candidates should have strong analytical skills and extensive customer-facing experience in financial services. The position is available as a full-time contract or permanent role with a hybrid working model. #J-18808-Ljbffr