Senior Salesforce Helpdesk Support
CareCone Group • Canberra, AU
30+ days ago
Job description
Position
Senior Salesforce Helpdesk Support
Duration
12 Months with extension
Location
Canberra, Australian Capital Territory
About the Role
We are looking for a Senior Salesforce Helpdesk Support for one of our federal clients based in Canberra.
Technical Skills
- Must have: Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. At least one of the following Salesforce certifications: Salesforce Admin, App Builder, Developer. Applications without any of these certifications will not be considered.
- Have specialist ICT skills and knowledge in the following: Import and management of data through tools such as Salesforce Data Loader; Salesforce Reports and Dashboards; User provisioning and profiles and permissions; Process automation using flows to improve efficiency and user experience; Debug Incidents in Production.
- Experience in Service Cloud, Experience Cloud and Public Sector Solutions.
- Excellent communication skills and experience making persuasive, evidence‑based recommendations that allow decision‑makers to make informed decisions.
- Demonstrated experience in tracking and progressing tasks using Agile methodologies such as Kanban or Scrum.
- Proven capability in managing and executing Salesforce Sandbox Refresh activities.
- Experience with Salesforce seasonal platform releases (Winter, Summer, Spring), including the ability to advise business stakeholders on new features and enhancements.
- Working understanding of Apex and LWC to assist developers in troubleshooting code‑based issues during deployment or production incidents.
Requirements
Must be an Australian Citizen. Must have Negative Vetting Level 1.
Contact
Interested candidates, feel free to contact me on +61 2 9157 5539 or drop your resume to divya.gopal@carecone.com.au
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