JOCC Operations Controller

Overview

Jetstar’s Operations Delivery team are nothing less than the nerve centre of our airline. All of our team members within our Operations Delivery team play a critical role in managing the logistics, compliance and safety relating to daily movements of our aircraft, team members and passengers.

Responsibilities

• Provide timely and accurate information and effectively communicate this across JOCC stakeholders.
• Monitor aircraft movements, maintaining schedule integrity around on-time performance across AU/NZ domestic and international networks
• Coordinate with Maintenance Operations regarding maintenance implications from off-schedule operations
• Effectively coordinate operational requirements during disruptions while maintaining regular communication with downline ports
• Ensure the safety and security of all people, assets, systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures
• Effectively communicate with the Customer Recovery Team regarding customer recovery and customer flow during periods of disruption

Qualifications and Experience

• Bachelor’s Degree qualification in Aviation / Engineering Management (advantageous)
• Minimum +2 years’ experience, knowledge and understanding of airline operations
• Understanding of relevant aviation legislation
• Demonstrated ability to deliver in demanding, time-sensitive environments
• Resilience with the ability to cope well under pressure
• Motivated with a proactive approach to work
• Excellent communication skills including the ability to influence at all levels
• High attention to detail
• Intermediate or above proficiency with Microsoft Office, specifically Excel and Word

Contract and Benefits

• Join a 12-month fixed-term contract until October 2026
• Enjoy 24/7 shift work, based at Jetstar Head Office in Collingwood
• Exclusive employee perks, including our world-class staff travel program

Application Details

Applications close: Sunday 28th September 2025

Life at Jetstar

Jetstar’s Operations Delivery team are the nerve centre of our airline, coordinating logistics, compliance and safety for daily movements of aircraft, team members and passengers. With a new fleet and new routes being added, the sky\'s the limit.

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