Product Support Advisor - FIFO

Description

• Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal supervision.
• Support Rio Tinto’s mining operations by ensuring maximum fleet availability, reliability, and operational safety.
• Carry out scheduled and unscheduled preventive maintenance, following Cummins and OEM procedures.
• Interpret complex engine system interactions—including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline—to accurately identify and resolve root causes.
• Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
• Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
• Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
• Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventive maintenance improvements.
• Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
• Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
• Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

Responsibilities

• Significant field service experience with expert‑level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
• Proven experience working on large mining fleets, including:
• Komatsu 830E haul trucks
• Komatsu WA1200 loaders
• Komatsu PC550 excavators
• Hitachi EX5600‑7 excavators
• Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
• Strong problem‑solving and decision‑making skills when working with high‑complexity systems and remote field conditions.
• Excellent communication skills with a strong customer‑service focus.
• Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice‑trained Engine Technician preferred.
• Valid driver’s license and ability to meet site access, medical, and compliance requirements.
• Safety‑first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero‑incident workplace.

Qualifications

• Rio Tinto Hope Downs 4
• 8/6 Roster Day shift Only
• HHP Experience Required
• Field Service Experience essential
• Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600‑7
• Job Service
• Organization Cummins Inc.
• Role Category On‑site with Flexibility
• Job Type Technician
• ReqID 2424871
• Relocation Package No
• 100% On‑Site No

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