UX Researcher

About Us

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally, but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science). Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

We are one of the top workplaces for women through WORK180.

About The Role

Reporting into the Senior Manager – UX Research, this role is a key individual contributor within the Experience Design team, responsible for delivering high‑quality customer insights that inform product, design, and business decisions.

The successful candidate will support the delivery of both strategic and tactical research across Sportsbet’s product ecosystem. This includes contributing to ongoing tracking programs, leading components of research projects, and supporting ad‑hoc initiatives.

As a developing research practitioner, you will apply core qualitative and quantitative research methods to uncover meaningful insights and clearly articulate their implications. You will collaborate closely with Product, Design, and Strategy teams to ensure customer understanding is embedded in decision‑making.

Responsibilities

• Assist in the end‑to‑end delivery of UX research projects, from initial brief through to insight synthesis and presentation.
• Support the execution of both strategic and tactical research initiatives, ensuring outputs are clear, actionable, and aligned to business needs.
• Utilise research platforms (e.g. Maze) and other tools to support efficient and effective research delivery.

About You

While we are big on development and offer on‑the‑job training, we want to set you up for success. Along with a great attitude, it would be ideal that you have:

• 2+ years of experience in a UX research or related role.
• Demonstrated experience contributing to research projects within a digital / tech related environment.
• Experience applying qualitative research methods such as interviews, usability testing, and concept validation.
• Exposure to quantitative methods such as surveys, analytics, or experimentation is desirable.

This role requires a proactive, curious, and collaborative individual who can manage multiple priorities, communicate effectively, and contribute to building a strong research culture across the organisation.

The Perks

• 25 days annual leave (an additional week’s leave).
• Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.
• Industry‑leading parental leave support program with 26 weeks paid leave for primary carers and no wait time.
• Progressive return‑to‑work benefit for your first 6 months back.
• Hack Days – opportunities for creativity and collaboration.
• Outstanding career development programs and external learning opportunities.
• Weekly concierge service including free massages and nail appointments (on‑site Melbourne office).
• Free breakfast, daily fresh fruit and weekly rotating socials.
• On‑site table tennis and pool tables.
• Discounted health insurance and free flu jabs yearly.

The salary range for this position is between $80,000 – $95,000 AUD.

Our Focus on Diversity, Equity & Inclusion

We don’t just support diversity – we celebrate it. This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.

Ready to bring excitement to life? Apply now

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