IT Infrastructure and Operations Manager

• Senior leadership role across infrastructure and IT operations
• Hybrid on-prem and cloud environment with national scope
• Broad role - strategy, technical, leadership

This Infrastructure & Operations Manager role sits within a mature, multi-site organisation operating a complex and business-critical technology environment. You'll take accountability for infrastructure platforms, end-user services and IT service management, ensuring availability, security and continuous improvement across the organisation.

Leading a team of infrastructure and service delivery professionals, this role blends strategic ownership with hands-on operational oversight, vendor management and people leadership.

About the Role

• Own the design, delivery and ongoing operation of hybrid infrastructure and cloud platforms.
• Lead infrastructure strategy, roadmap planning and platform governance initiatives.
• Ensure availability, performance and reliability of systems supporting critical business operations.
• Oversee security, patching, backup and disaster recovery practices across infrastructure services.
• Drive effective IT service management, including incident, problem and change management.
• Lead, mentor and develop infrastructure and service management teams.
• Manage vendor relationships, service delivery performance and commercial outcomes.
• Support application and platform upgrades, enhancements and new technology implementations.
• Maintain documentation, operational standards and knowledge bases across infrastructure platforms.

About You

• Proven Infrastructure & Operations Manager or senior infrastructure leader.
• Strong technical background across Microsoft infrastructure, virtualisation and networking.
• Experience leading hybrid environments spanning on-prem and cloud platforms.
• Demonstrated success managing IT operations, service management and platform availability.
• Confident people leader with experience mentoring multi-disciplinary technical teams.
• Comfortable engaging with senior stakeholders, vendors and external partners.
• Well-versed in IT service management frameworks and operational best practice.
• Strong understanding of security, risk management and infrastructure governance.
• Able to balance strategic planning with hands-on operational accountability.

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