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Client Services Systems / Network Engineer (On-site)pra • Sydney, AU
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Client Services Systems / Network Engineer (On-site)

Client Services Systems / Network Engineer (On-site)

pra • Sydney, AU
30+ days ago
Job description

Join to apply for the Client Services Systems / Network Engineer (On-site) role at PRA

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Join to apply for the Client Services Systems / Network Engineer (On-site) role at PRA

Job Title:Systems & Network Engineer (On-Site)
Location:North Sydney, NSW
Salary: Up to $120k + Super
Type: Permanent (On-site, 5 days per week)
Eligibility: Permanent Resident / Citizen only (No sponsorship or relocation offered)

About the Role

I am seeking a hands-on Systems & Network Engineerwith experience working in an MSP, who can balance technical expertise with strong client engagement skills. This is a client-facing role where you'll be the trusted technical advisor, delivering solutions across servers, networks, firewalls, and security systems, while also ensuring a seamless client experience.
If you enjoy solving complex technical problems, thrive in customer-facing environments, and want to work across diverse projects, this role will give you both technical variety and the opportunity to build long-term client relationships.

Key Responsibilities

  • Act as the first point of contact and trusted advisor for client IT needs.
  • Design, configure, and maintain servers, networks, firewalls, and security systems.
  • Troubleshoot complex issues across hybrid, cloud, and on-premise environments.
  • Conduct on-site client visits for support, maintenance, and project delivery.
  • Deliver high-quality support in line with SLAs, escalating and resolving issues quickly.
  • Collaborate with vendors and internal teams to implement solutions.
  • Document technical work, site visits, and client interactions clearly.
  • Contribute to infrastructure and network projects, from requirements gathering to delivery.
  • Provide training and best-practice guidance to clients and colleagues.
  • Participate in after-hours/emergency support when required.

Key Skills & Experience

  • 5+ years' experience in systems and network engineering.
  • Strong knowledge of networking, servers, firewalls, and IT security.
  • Experience with cloud, hybrid, and on-premise environments.
  • Proficiency with ITSM/helpdesk tools (e.g., Datto Autotask).
  • Excellent troubleshooting skills with a proactive, customer-first mindset.
  • Strong communication skills with the ability to build and maintain client relationships.
  • Experience delivering on-site technical services and managing multiple priorities.
  • Bachelor's degree in IT, Computer Science, or related field (preferred).

What Success Looks Like

  • High client satisfaction and strong long-term relationships.
  • SLA compliance with quick and effective resolution of issues.
  • Stable and secure IT environments for clients.
  • Clear, professional communication and documentation.
  • Value-add through proactive recommendations and technical improvements.

Interested? CVs to chloe.fearn@pra.com.au
Follow with a phone call 0483 967 570

Immediate starts are advantageous.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

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Client Services Systems / Network Engineer (On-site) • Sydney, AU