Dynamics 365 CE Techno-Functional Consultant

We are seeking an experienced D365 CE Techno-Functional Consultant to join DXC's growing Microsoft Practice. You will be joining the successful Customer Success Practice, supporting valued DXC customers. This is a key role in supporting, optimising, and enhancing our customers Dynamics 365 CE environments, ensuring they continue to realise value long after go-live. This role will work across support, continuous improvement, and project delivery, combining strong functional understanding of D365 CE with hands-on configuration and technical troubleshooting. This is a customer facing role that suits someone who enjoys solving business challenges, improving system performance, and delivering an exceptional customer experience.

Key Responsibilities

• Provide ongoing support, maintenance, and enhancement of Dynamics 365 CE environments for multiple clients
• Gather and translate business requirements into functional and technical solutions
• Configure D365 CE entities, forms, workflows, business rules, and Power Platform components
• Troubleshoot and resolve application and integration issues (plugins, Power Automate, Azure services, etc)
• Collaborate with developers and solution architects on system improvements and updates
• Contribute to customer success initiatives driving adoption, optimisation, and user satisfaction

Skills and experience

• Strong experience in Dynamics 365 CE / CRM consulting (functional or techno-functional)
• Strong knowledge of core modules (Sales, Service, Customer Insights, Power Platform)
• Confident in configuration, administration, and light customisation (JavaScript, Power Automate, plugins)
• Ability to engage directly with business users and manage stakeholder expectations
• Experience in managed services or application support environment desirable

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