Listening & Engagement Specialist

Join to apply for the Listening & Engagement Specialist role at Coles Group.

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About The Team

People and Culture are dedicated to fostering an engaged and empowered workplace. One that’s strong, diverse and where our team members have exciting career pathways to choose from. We do it by making people’s lives easier through better experiences, useful tools, and by providing ongoing opportunities to learn and grow.

About The Role

At Coles, our team member voices help us bring our culture to life. We have an exciting opportunity to join the People and Culture team to lead our listening program across the employee lifecycle, using insights to shape initiatives that strengthen engagement and embed our values-driven culture.

As the Team Member Listening and Engagement Specialist, you will lead team member listening across the employee lifecycle, ensuring feedback and insights informs cultural transformation activity.

Responsibilities

• Champion team member voices – Lead programs that ensure feedback drives meaningful change and creates an inclusive environment.
• Drive cultural transformation at Coles – Play a key role in embedding our values and creating an inclusive, engaging environment for all team members.
• Leverage innovative technology – Harness platforms like Culture Amp and AI-powered analytics to transform how we listen, learn, and act on team member feedback.
• Grow your career – Develop expertise in organisational development, analytics, and cultural transformation in a supportive environment.

About You And Your Skills

• You have the ability to turn insights into practical recommendations that embed values-driven behaviours and enhance team member experience.
• Experiences supporting in the design and development of cultural initiatives, including embedding values across the employee lifecycle.
• Experience using data to tell a story and analyse various data sets to develop insights across employee cohorts to understand sentiment and feedback themes.
• Skilled at building relationships, influencing priorities, and collaborating across large organisations.
• Experience with listening platforms (e.g. Culture Amp) and leveraging AI tools to enhance survey delivery and user experience.

Please note, applications will close on Wednesday 7th January, 2026.

What’s in it for you?

• Flexible working options – We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks – Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts – Eligible team members receive 5% discount all year round on your supermarket and liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition – Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development – No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave – We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future – Our annual team member share plan offer allows eligible team members to make regular pre‑tax salary sacrifice deductions to purchase Coles Group shares.

About The Recruitment Process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au.

Employment Type: Full‑time

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