Assistant Restaurant Manager

Overview

At Guzman y Gomez Mexican Kitchen, our mission is to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and we are looking for a motivated Assistant Restaurant Manager to help lead our team and develop a career with us.

Location: Arana Hills, Australia

Remuneration: $70 000 - $80 000 + super, based on experience

Responsibilities

• Lead and motivate front-of-house and kitchen teams during service periods, ensuring smooth operations and maintaining high standards of service delivery
• Support the Restaurant Manager in staff recruitment, induction, training and development, fostering a supportive and inclusive team environment
• Assist in roster planning and scheduling to ensure adequate staffing levels and fair distribution of shifts
• Monitor and maintain food safety and hygiene standards in compliance with all relevant regulations and company policies
• Proactively identify opportunities to enhance the guest experience and implement improvements across all service areas
• Support inventory management, stock rotation and ordering processes to minimise waste and control costs
• Utilise Point of Sale systems and other operational tools to process transactions, manage reservations and analyse performance data
• Handle customer enquiries and complaints with empathy and professionalism, resolving issues promptly and decisively
• Collaborate with the management team to analyse financial performance, track key metrics and contribute to achieving departmental targets
• Maintain detailed records of incidents, staff performance and operational matters, ensuring transparency and accountability
• Work flexibly, including evenings, weekends and public holidays, to support business requirements

Qualifications

Required Skills and Experience

• Proven experience leading and motivating teams in a busy, high-volume hospitality environment
• Demonstrated ability to deliver exceptional customer service consistently
• Excellent communication and interpersonal skills, with the ability to engage effectively with staff and guests
• Strong organisational and time-keeping abilities, with meticulous attention to detail
• Proficiency with Point of Sale systems and restaurant management software
• Knowledge of food safety and hygiene practices, or willingness to obtain relevant certification
• Experience in roster planning, staff scheduling and people management
• Problem-solving and conflict resolution capabilities
• Ability to work collaboratively within a team and support colleagues
• Flexibility to work variable hours, including evenings, weekends and public holidays

Desirable Skills and Experience

• Experience in financial analysis and budget management within a restaurant setting
• Knowledge of inventory management and stock control systems
• Experience in staff recruitment and induction processes
• Familiarity with restaurant operations and procedures
• Passion for continuous improvement and innovation in service delivery
• Experience in analysing guest feedback and implementing service enhancements
• Certification in hospitality management or food safety and hygiene

Education And Certifications

• Food Safety Supervisor Certification (or equivalent) – desirable
• Hospitality or Restaurant Management qualification – desirable
• Current First Aid certification – desirable

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