Retail Sales Team Leader

Overview

Join to apply for the Retail Sales Team Leader role at IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent, Full-time, 76hrs/fortnight.
• You must have the availability a rotating roster between the hours of 8:00am to 10:00pm, weekdays and alternating fortnightly weekend shifts (both Saturday & Sunday).

About this work area

As a Sales Team Leader, you have a great opportunity to develop your career and grow with IKEA.

Responsibilities

• Driving sales performance by understanding our customers’ needs, analysing the local market, and monitoring competition, and acting quickly to prioritise products and services that enhance profitability.
• Responsible for operational execution of activities and ways of working, while also taking responsibility to continuously improve these locally.
• Developing comprehensive range knowledge and sharing insights, features, and benefits with customers, team members, and commercial partners to maximise sales.
• Ensuring a seamless customer experience across channels, acting on customer insights to exceed expectations.
• Leading and motivating team members, and collaborating with commercial partners, to maintain inspiring, organised, well-stocked retail shops, ensuring the IKEA product range is presented in an engaging way that customers find easy to shop.
• Consistently analysing sales data to identify opportunities for improvement and implementing strategies to streamline processes and drive business results.

Qualifications

• Passionate about home furnishings and curious about life at home.
• Proactive and high-energy, motivated to actively engage with customers to support them in their buying decisions.
• Skilled in understanding customer behaviour, motivations, and needs, and effectively applying this knowledge to find solutions and drive sales.
• Experienced leading a team of direct reports (minimum 1 year) including team development - coaching, building competence, managing performance, and creating a talent pipeline for future leadership roles.
• What we call a ‘restless doer’, adaptable. driven by curiosity, enthusiasm, and a desire to create a better everyday life for the many people.
• Proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.
• Looking for an opportunity to grow and develop your retail leadership career with IKEA.

Location

Sydney, New South Wales, Australia

Employment details

• Permanent, Full-time
• Hours: 76 hours per fortnight; rotating roster between 8:00am and 10:00pm, weekdays and alternating weekend shifts

#J-18808-Ljbffr